Friday, October 30, 2009

Book-keeping contracts to remain strong for BPOs: Study

NEW DELHI: Outsourcing will remain strong in 2008, with HR outsourcing contracts worth $1.1 billion and finance & accounting outsourcing (FAO) contracts worth $600 million coming up for renewal, according to offshoring advisory firm Everest Research Institute.

In its study 2008 Market Predictions, the firm said that demand for FAO services will continue to be strong in the next 12-18 months, as large buyers in the exploratory phase begin to initiate actual engagements. “On the supplier side, battle for market share will intensify. While companies like Accenture, Genpact and IBM hold over 65% share, companies like Xansa, WNS, HP, Infosys and Wipro are fast emerging as notable contenders,” the Everest study said.

The firm also expects greater location diversification among suppliers, and a shift in the nature of contracts. Transaction-based FAO engagements will evolve to judgment-intensive processes such as regulatory reporting, compliance and analysis, it said.

In 2008, captive units, niche BPO players and technology providers would be prime acquisition targets. Some captives, particularly in the financial services space, would see change in ownership and become third-party suppliers, the offshoring advisory firm has predicted.

According to apex software and services association, Nasscom, finance and accounting (F&A) accounts for about 40-45% of Indian BPO revenues. HR administration services, including payroll and benefits administration, travel and expense processing, talent acquisition and talent management services, account for about 2% of revenues.

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